Salary Range: 100k - 125k

Responsibilities: The Inside Sales Manager will oversee all aspects of day-to-day Customer Center, business development support, and post-sales service operations. Primary responsibilities of this position center on the achievement of process/customer service excellence, the establishment of a customer centric culture with emphasis on accuracy, speed, and dedication as well as providing the team with direction on performance drivers to achieve the set goals. Cross-departmental process improvements to reach response time and accuracy goals are required. This position will provide a key role in the upcoming implementation of SAP into the local system landscape and other strategic items. This position collaborates directly with senior leadership on the development strategies to maximize productivity, and reports to the Business Unit Manager.

Establishes and implements short-and-long range departmental goals, objectives, and strategic plans

• Lead-to-Order process owner: establish department and individual performance benchmarks, tracks & measures improvements to maximize individual & team productivity and efficiency
• Works cross-functionally with virtually every department (including counterparts in HQ) on process improvement initiatives and to resolve challenges on behalf of internal and external customers

Builds a culture of trust, respect, customer dedication, ownership, and transparency

• Provides coaching and leadership to the department with a focus on employee development
• Leads by example - fosters customer excellence mindset training programs and tools within the department

Improves system automation and user experience 

• Serves as a key player in the implementation of new SAP landscape for all sales modules
• Continually identifies and implements system improvements in conjunction with system development team (systems include CRM Microsoft Dynamics and SAP and the media gaps thereof)

Improves service quality and response time of service organization, sets priorities and goals

Qualifications: 

• Agile/Six Sigma knowledge & experience is a plus
• Extensive customer service skills with proven ability to resolve customer conflicts with a win-win attitude
• Drives results and strong attention to detail; capable of working in a dynamic fast-paced environment, handling multiple projects, meeting deadlines, able to prioritize appropriately and respond to issues quickly and creatively
• Exceptional written and verbal communication skills; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Dynamic builder of relationships with customers, with a proven track record of identifying new areas of opportunity and negotiating complex business agreements
• Self-starter, ability to work independently on single items as well as cohesively and efficiently as part of a team
• Advanced computer knowledge, specifically in SAP and Microsoft software platforms - MS office, CRM, SAP, and SharePoint

Education: 

• BA/BS in Business/Operations Management or related area or equivalent experience, Engineering or MBA degree is a plus
• 3 years in leading customer support experience of mechanical and/or electrical engineered products
• Proven track record in leadership and employee development, minimum of 7 years management experience

Benefits:

• Great Place To Work Certified
• Competitive Base Salary
• Excellent Health Benefits
• Monthly medical premiums 50% to 75% below market
• Annual deductible & copays below market
• Higher % of medical coverage than market
• No monthly dental and vision premiums
• Annual profit-sharing opportunity up to 5%
• Matching 401(k) contribution
• Wellness reimbursement (50% up to $500/year)
• Wellness rewards redeemed for gift cards
• Short-Term Disability Insurance & Long-Term Disability Insurance
• Accidental Death & Dismemberment Insurance
• Life Insurance
• Flexible Spending Accounts (Medical and Dependent Care)
• Tuition Reimbursement

About WITTENSTEIN: Committed to being a world-class partner of intelligent mechatronic drive technology, servo systems, and medical components, WITTENSTEIN uses the power of science, innovation, and forward-thinking engineering to provide you cutting-edge technology for motion. Since pioneering the alpha servo planetary gear reducer in 1983, support and motion requirements from the market have continued to change and WITTENSTEIN is well positioned to deliver reliable products and services to its customers and partners.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. WITTENSTEIN is proud to be an Equal Opportunity Employer: Minority/Female/Disability/Veteran.

#wittenstein