Customer Support Specialist
for WITTENSTEIN Inc. at Bartlett, IL (USA)
Responsibilities
- Ensure that quotes requested by customers and Regional Sales Managers are processed in a timely manner
- Process all customer PO's within assigned sales territory by prepping & acknowledging within 24 hours of receipt; manage blanket orders and customer web portals
- Answer all incoming pre/post sale customer inquiries; expedite requests, cancellations, order status/tracking within 24 hours
- Responsible for learning product portfolio to provide first level support of technical drawings, and address basic technical questions
- Qualify sales leads/opportunities
- Collaborate with Regional Sales Manager to maintain pricing agreements as well as build relationships with current and new customers
- Maintain order accuracies of 100% and less than $5k per quarter in order entry error
- Monitor CRM opportunities to stay up to date on territory activities
- Confer with production, shipping, warehouse, or parent headquarters to order product, track shipments, reduce inventory, etc.
- Assist on special projects as assigned by manager; perform other duties as assigned
Qualifications
- Strong customer orientation to include the ability to understand our customers' needs/expectations and be empathetic to their needs
- Ability to learn company's proprietary software
- Excellent interpersonal and communication skills
- Clearly communicate customer needs and expectation internally within the organization
- Coordinate communication as a team with Sales Engineers and Customers
- Be able to deliver tough messages in a diffusing tone and professional manner
- Problem Solver - creatively develop solutions to challenging problems - think at an organizational level
- Detail Oriented - must have a keen eye for purchasing order details (i.e. shipping methods and customer addresses, payment terms, pricing, products, etc.)
- Time Management - The ability to organize and manage multiple priorities at a high level
- Must be a strong team player
- Knowledge of MRP/ERP/SAP and CRM systems; Microsoft Word, Excel, Outlook, SharePoint, etc.
- Gear industry and Motion Control industry basic product knowledge a plus
- Ability to speak in public
- College degree in business or a related field is preferred; or equivalent experience
- 3 to 5 years of customer centric sales support experience is required
- Preferable in a manufacturing/industrial automation industry
- Bilingual (Spanish/French/German) is a plus
- Competitive base salary
- Excellent health benefits
- Monthly medical premiums 50% to 70% below market
- Annual deductible and copays below market
- High % of medical coverage than market
- Dental & Vision - No monthly premiums
- Matching 401(k) contribution
- Wellness reimbursement (50% up to $500/year)
- Wellness Rewards redeemed for Gift Cards
- Short-term disability insurance and long-term disability insurance
- Accidental death & dismemberment insurance
- Life insurance
- Flexible Spending Accounts (Medical and Dependent Care)
- Tuition Reimbursement
Interested?
Please apply online rather than on paper or by email. These FAQs provide answers to the most frequently asked questions.
Apply online
Your contact person
Taylor Vrchota