Customer Support Specialist

for WITTENSTEIN Inc. at Bartlett, IL (USA)

Responsibilities

The primary purpose of this position is to be responsible for providing effective customer sales support for all internal and external WITTENSTEIN Inc. customers by utilizing excellent, in-depth knowledge of company products and programs. The expectation is to establish and maintain long-term customer relationships and satisfaction while marketing WITTENSTEIN products to exceed revenue and profit goals.
  • Ensure that quotes requested by customers and Regional Sales Managers are processed in a timely manner
  • Process all customer PO's within assigned sales territory by prepping & acknowledging within 24 hours of receipt; manage blanket orders and customer web portals
  • Answer all incoming pre/post sale customer inquiries; expedite requests, cancellations, order status/tracking within 24 hours
  • Responsible for learning product portfolio to provide first level support of technical drawings, and address basic technical questions
  • Qualify sales leads/opportunities
  • Collaborate with Regional Sales Manager to maintain pricing agreements as well as build relationships with current and new customers
  • Maintain order accuracies of 100% and less than $5k per quarter in order entry error
  • Monitor CRM opportunities to stay up to date on territory activities
  • Confer with production, shipping, warehouse, or parent headquarters to order product, track shipments, reduce inventory, etc.
  • Assist on special projects as assigned by manager; perform other duties as assigned

Qualifications

  • Strong customer orientation to include the ability to understand our customers' needs/expectations and be empathetic to their needs
  • Ability to learn company's proprietary software
  • Excellent interpersonal and communication skills
    • Clearly communicate customer needs and expectation internally within the organization
    • Coordinate communication as a team with Sales Engineers and Customers
    • Be able to deliver tough messages in a diffusing tone and professional manner
  • Problem Solver - creatively develop solutions to challenging problems - think at an organizational level
  • Detail Oriented - must have a keen eye for purchasing order details (i.e. shipping methods and customer addresses, payment terms, pricing, products, etc.)
  • Time Management - The ability to organize and manage multiple priorities at a high level
  • Must be a strong team player
  • Knowledge of MRP/ERP/SAP and CRM systems; Microsoft Word, Excel, Outlook, SharePoint, etc.
  • Gear industry and Motion Control industry basic product knowledge a plus
  • Ability to speak in public
  • College degree in business or a related field is preferred; or equivalent experience
  • 3 to 5 years of customer centric sales support experience is required
    • Preferable in a manufacturing/industrial automation industry
  • Bilingual (Spanish/French/German) is a plus
Benefits:
  • Competitive base salary
  • Excellent health benefits
    • Monthly medical premiums 50% to 70% below market
    • Annual deductible and copays below market
    • High % of medical coverage than market
    • Dental & Vision - No monthly premiums
  • Matching 401(k) contribution
  • Wellness reimbursement (50% up to $500/year)
  • Wellness Rewards redeemed for Gift Cards
  • Short-term disability insurance and long-term disability insurance
  • Accidental death & dismemberment insurance
  • Life insurance
  • Flexible Spending Accounts (Medical and Dependent Care)
  • Tuition Reimbursement
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Your contact person

Taylor Vrchota